Delivery & Returns

Our products are produced and fulfilled through different processes. Shipping rates and delivery times therefore vary according to the type of item ordered.

If an order contains products from more than one category, items may be dispatched separately and may arrive in different parcels.

Cards & Printed Editions

Timelines

Orders are processed promptly upon receipt to ensure a seamless delivery pipeline.

• United Kingdom: Standard transit typically takes 2 to 7 business days from dispatch.

• Germany: Standard transit typically takes 2 to 7 business days from dispatch.

• European Union (Other Destinations): Standard transit typically takes 3 to 9 business days from dispatch.

• The Philippines: Standard transit typically takes 7 to 30 business days from dispatch.

• Pre-Orders: If an item is designated as a pre-order, its estimated availability timeframe will be displayed on the product page. Orders containing a pre-order item will ship complete once all components are available.

• Operations: We prepare orders Monday through Sunday. Please note that courier collections and transit follow standard regional business days.

• Consolidation: Items ordered under the same order number may occasionally arrive in separate packages to ensure the fastest possible delivery.

Shipping Rates

We are pleased to offer Free Standard Shipping unconditionally within the United Kingdom and Germany, and globally on international card and printed-edition orders meeting our regional minimum thresholds.

United Kingdom

Standard Shipping: FREE

No minimum required.

Germany

Standard Shipping: FREE

No minimum required.

European Union — Other Destinations

Standard Shipping: FREE on orders over $40 USD

The Philippines

Standard International Delivery: FREE on orders over $40 USD

United States

Standard International Delivery: FREE on orders over $75 USD

A minimum order value of $75 USD is required for US delivery.

Rest of the World

Standard International Delivery: FREE on orders over $40 USD

For eligible international card and printed-edition orders below the applicable free-shipping threshold, available carrier rates are calculated at checkout.

Premium or expedited shipping options, where available, are calculated at checkout according to destination and carrier.

Tote Bags

Complimentary Standard Shipping

All tote bags include FREE Standard Shipping.

There is no additional standard shipping charge for tote bag orders.

Tote bags are produced to order and may be fulfilled from different production locations according to the destination. Delivery times therefore vary by country and available fulfillment route.

Estimated Delivery Times

• United States: approximately 4–8 business days with economy delivery, or approximately 2–5 business days where standard service is used

• The Philippines: approximately 10–30 business days

• Germany: approximately 10–30 business days

• United Kingdom: approximately 2–3 business days where the current regional fulfillment route is available

• Other International Destinations: delivery times vary according to destination and fulfillment location

These estimates refer to carrier transit and may not include production time.

Multiple tote bags may occasionally be produced or dispatched separately.

Where expedited delivery is available, any optional upgrade will be charged separately at checkout.

Candles

Complimentary Standard Shipping

All candles include FREE Standard Shipping.

There is no additional standard shipping charge for candle orders, including deliveries to the United States and the Philippines.

Candles are fulfilled separately from our printed editions and tote bags and may therefore arrive in a separate parcel when purchased as part of a mixed order.

Delivery times vary according to destination, production location, and carrier.

Where expedited delivery is available, any optional upgrade will be charged separately at checkout.

International Duties & Taxes

Orders crossing international borders may be subject to VAT, import duties, customs charges, clearance fees, or other taxes imposed by the destination country or local authority.

VAT is automatically applied where required for eligible shipments to the European Union, Great Britain, Norway, and other applicable jurisdictions.

Unless expressly collected at checkout, any additional customs duties, import charges, or local fees assessed upon arrival are the responsibility of the recipient.

Customs processing may also extend the estimated delivery period.

Pre-Orders

Where an item is designated as a pre-order, its anticipated availability or dispatch period will be displayed on the product page.

Products fulfilled through different systems may ship separately even when purchased under the same order number.

Returns & Cancellations

Our Objects

Wagenknecht Press and Signal & Post offer poetry, printed works, music-related objects, gifts, candles, tote bags, and limited physical editions.

Many pieces are printed, produced, finished, or assembled in small runs or individually to order. Minor variations in colour, texture, placement, finish, or other production characteristics may naturally occur.

Such ordinary production variations are not considered defects.

If something about your order is not right, please contact us so that we may assist you.

Returns

Returns and cancellations are handled in accordance with the consumer-protection laws applicable to the transaction.

Where a statutory right of cancellation or withdrawal applies, customers may exercise that right within the period provided by applicable law.

For an eligible return, please contact us before sending the item back so that we can provide the appropriate instructions and return address.

Unless the item is faulty, damaged, incorrect, or applicable law provides otherwise, returned merchandise should be unused and in its original condition.

For ordinary change-of-mind returns, return postage is generally the responsibility of the customer unless otherwise required by law.

Made-to-Order & Other Excluded Products

Certain products may be excluded from ordinary change-of-mind return rights where permitted by law.

Depending upon the product and destination, this may include:

• personalised products

• custom-made products

• goods made to customer specifications

• certain sealed goods once opened

• digital content after supply has begun with the required consent

• other products legally exempt from ordinary cancellation rights

Any important product-specific restrictions will be stated where appropriate.

Cancellations

We begin processing orders promptly after they are received.

If you need to request a cancellation or alteration, please contact us as soon as possible.

Once an item has entered production or fulfillment, we may be unable to alter or cancel the order except where an applicable legal right requires otherwise.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or materially different from what you ordered, please contact us promptly.

Please include:

1. Your full name and email address

2. Your order number

3. The affected item

4. A brief description of the problem

5. Photographs where appropriate

We will review the matter and arrange the appropriate remedy.

Please retain the item and its original packaging until we have responded, as photographs or other information may be required for a carrier or fulfillment claim.

Gifts With Purchase

If an eligible return included a complimentary promotional item, we may ask that the promotional item also be returned.

Any adjustment associated with a retained promotional item will be made only where permitted by applicable law.

How to Request a Return

Please use our contact form and include:

1. Your full name and email address

2. Your order number

3. Your original shipping address

4. The item or items concerned

5. The reason for your request

Return instructions and the correct return address will be provided after your request has been reviewed.

Please do not return merchandise to an address found elsewhere on the website without first receiving return instructions.

Your Statutory Rights

Nothing in this policy is intended to exclude, restrict, or replace rights granted to consumers under applicable law.

Where applicable consumer law provides greater rights than those described here, those statutory rights prevail.

Contact

For questions concerning an order, delivery, return, or damaged item, please use the contact form below.